Terms and Conditions
Pateman's Lighthouse aims for 100% customer satisfaction through both product quality and customer service. Our friendly customer service team will strive to assist you with your enquiry.
LIABILITY
LIABILITY
- While all care is taken in the packaging and postage of your purchase we will assume no liability arising from or in relation to any late deliveries including expenses incurred for services provided by electricians and other contractors not party to this agreement.
- We exclude, and are not liable for, all liabilities, losses, damages, expenses and costs of any kind (including without limitation any indirect and consequential losses, such as commercial or economic loss of any kind, and/or expenses incurred for installation services) as a result of or in connection with your access and/or use of our website, and/or any of our acts or omissions (including negligence).
- Price breaks for bulk purchases/house lots are available – please contact us for your personalised quotation.
- Individual product warranties will apply – please contact us for specific warranty periods. Warranty is valid within New Zealand only.
- For all warranty claims please ensure you have your proof of purchase at hand and the faulty product is within the applicable warranty period. Warranty is always a replacement warranty only.
- In the unlikely event that your product becomes faulty within this warranty period, we will happily service or replace this with a new item for you. If the purchased product is no longer available, we will replace item with the closest alternative to match. If no alternative is available, we will issue you with a store credit to use on items of your choice within our store. No refunds will be given for faulty products.
- If a product is received damaged you have 7 days inform us of the breakage.
- The technical and functional characteristics relating to the products published by Pateman's Lighthouse on the descriptive pages of its site, are those provided by the respective manufacturers. Product images are indicative and not binding and the products are not provided for testing. Although Pateman's Lighthouse operators can provide information on product characteristics, the customer is solely responsible for choosing the products ordered and for ensuring that the specifications defined by each manufacturer meet their needs.